Help & Support

How do I get my player signed in?

A coach invites the parent, and the parent creates the player's profile. The parent then gets a one-time code for the player. On the player's phone, open Honest Hockey and tap “Player with a code from your parent? Tap here,” then enter the code. After that first sign-in, the player stays signed in on that device.

I forgot my player's code.

No problem, you don't need to remember it. As the parent, open your child in the app, go to Manage account, and make a new sign-in code. Give the new one to your player and they're back in.

Why can't my player log training yet?

For players under 16, a parent has to approve them first. Until you approve, they can look around but can't log training or message a coach. Once you approve from your parent account, everything unlocks. This gate is on purpose, it keeps younger players safe.

I'm a coach, how do I set up my team?

Create a coach account, name your team (your 14-day free trial starts right there), build the program, pick a ready-made one or make your own in about ten minutes, then invite parents by email. A full step-by-step Coach guide is coming to this page soon.

How do I manage or cancel my subscription?

Billing is handled on our website, not in the app. Sign in at gethonesthockey.com to view, change, or cancel your plan. Player and team plans are managed there.

Is my child's data private?

Yes. A player's information is seen only by their own parent and their coach, never other families. There are no leaderboards, no rankings, no ads, and we never sell your data. Parental consent is built into signup for minors. See our Privacy Policy for the details.

The app isn't working, or I think I found a bug.

We want to hear about it. Email us what you were doing, what happened, and your device (iPhone or Android), with a screenshot if you can. We read every message.